Privacy Policy
Trusted Transfer Services (“we,” “us,” or “our”) is a private transport and tour company based in Tangier, Morocco. We are committed to protecting the personal information of every client who contacts us, makes a booking, or visits our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have over your data.
By using our website or booking any of our services, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We collect personal information that you provide to us directly when making a booking or enquiry. This includes your full name, email address, phone number or WhatsApp contact, pickup and drop-off locations, travel dates and times, number of passengers, vehicle preferences, flight or ferry details, and any special requirements or notes you include in your booking.
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device type, and pages visited. This information is used solely for the purpose of improving our website’s performance and user experience and is never used to identify you personally.
2. How We Use Your Information
We use the personal information you provide exclusively to deliver and improve our services. Specifically, we use your information to confirm and manage your booking, communicate with you before, during, and after your journey, assign the appropriate driver and vehicle to your transfer, track your flight or ferry arrival where applicable, send booking confirmations and journey reminders, respond to enquiries and resolve any issues that may arise, and issue receipts or invoices upon request.
We do not use your personal information for automated marketing campaigns, unsolicited communications, or any purpose unrelated to the service you have booked or enquired about.
3. How We Share Your Information
We treat your personal information with the strictest confidentiality. We do not sell, rent, or trade your data to any third party under any circumstances. The only instance in which we share your information is with the driver assigned to your booking, who receives only the details necessary to complete your journey — your name, pickup location, destination, and contact number.
In exceptional circumstances, we may be required to disclose personal information if compelled by Moroccan law or a legitimate legal process. In such cases, we will only disclose the minimum information required to comply with the legal obligation.
4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected. Booking records are typically retained for a period of twelve months for operational and accounting purposes, after which they are securely deleted. If you would like your data removed sooner, please contact us directly and we will action your request promptly.
5. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Booking information is handled through secure, encrypted messaging channels including WhatsApp and email. We do not store payment card details — all payments are made in cash directly to the driver.
While we take every precaution to protect your data, no method of electronic transmission or storage is one hundred percent secure. We encourage you to contact us through official channels only and to avoid sharing sensitive personal information unnecessarily.
6. Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our site so we can make improvements. You can choose to disable cookies through your browser settings at any time, though doing so may affect the functionality of certain parts of our website.
We do not use cookies to track your personal identity or share your browsing data with third parties.
7. Third-Party Links
Our website may contain links to third-party websites such as Google Maps, TripAdvisor, or social media platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their individual privacy policies before sharing any personal information with them.
8. Children’s Privacy
Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from minors. If you believe that a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to delete that information.
9. Your Rights
You have the right to request access to the personal information we hold about you, request correction of any inaccurate or incomplete information, request deletion of your personal data where it is no longer necessary for us to retain it, withdraw consent for any future communications from us, and lodge a complaint if you believe your data has been handled improperly.
To exercise any of these rights, please contact us directly via email or WhatsApp and we will respond within a reasonable timeframe.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable regulations. Any updates will be published on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at:
Trusted Transfer Services Tangier, Morocco Email: info@trustedtransferstangier.com